Services

  • Consultation
  • Suits of services
  • F.A.Q
  • Delivery Information
  • Price policy
  • Returns policy
  • Terms&Conditions

Consultation

Choose Consultation Type

·         Architectural design

·         Interior design

·         Façade design

Choose Consultation Type

·         Villa

·         Hotel

·         Restaurant

·         Architectural design

·         Retail

·         Apartment

·         Other

Consultation Phases

·        Knowing our clients’ needs: The first phase is all about getting to know the clients and their needs, knowing the brands and tailoring our concepts according to their aesthetics and budget.

·        Collecting technical sheets/data: The second phase is articulating the client idea into the functional layout plan. Space planning is the first stage that our interior designers think about. Once everything is approved in the planning, the functional furniture layout plan will be finalized.

·        Conceptual Development: The third phase consists of complementing the initial plans with a concept, ambiance and a mood board. During this phase, we collaborate with our clients by sharing the chosen design style, color pallet, materials and finishes. Wall, ceiling, flooring and lighting design will be done in this stage. After that, we will go about sourcing the actual furniture. Materials are finalized from the local or global market sources.

·        3D visualization: This phase is optional & conditional with an added cost as it includes presenting the client with either a realistic 3D render, walkthrough or virtual reality tour, allowing them to fully visualize the space. The design is then tweaked according to the relevant changes.

·        Technical listing / Quotation list: In this phase, we deliver you a complete set of technical drawings and FF lists. These include the cover sheet, drawing list, finishes schedule, existing floor plan, flooring plans, furniture layout plans, ceiling plan, lighting layouts, all dimensioned internal elevations and cross sections.

·        Execution / Signing the purchase contract: The final step is to ensure that the execution of your design is exactly what you have anticipated. We do this through our first-class local partners.

 

Our Services

·         Conceptual design

·         Design Development 

·         Detailed Design and Drawings Production         

·         ID/FF&E (Furniture, Fixtures, and Equipment) Specifications

·         Material Sample Boards

·         Presentation Layouts and Visuals

·         3D Visualization, Animation, Walk-Throughs and Virtual Reality – Added cost*

Conditions Apply* please contact our consultants for detail information.


Made To Order Product

On-line search and inquiry

Every product available on our online platform can be customized to suit your needs and your preferences about the brand. During the production process you can easily check the status of your order through our system.

Free Installation

EUROOO guarantees free installation all over the world. Our international team is specialized in luxury furniture handling and building materials handling. We offer a highly specialized logistics team and home delivery.

Professional Design

We collaborate with more than 50 architecture studios and with more than 1,500 architects. This team closely cooperates with our designers to create unique products that satisfy our customers’ needs.

Logistics

We currently have 5 international logistics stocks that are Milan, Shanghai, Beijing, Shenzhen and Hangzhou. Speed and efficiency are important values in our work philosophy. Our team in Italy speaks English, Italian, Chinese, Indian and Russian and can elaborate quotations without intermediaries and every technical and commercial request is satisfied quickly.

Complete post-sales services

We offer post-sales services in order to answer every single customers demand. We focus on details and guarantee quality. EUROOO is the only supplier of European furniture and building materials that offers a full suite of services and secures a two-year warranty period for all its purchased products.

Purchasing a ready product

On-line selection and placing an order with EUROOO

You can choose a product on our website and contact our staff to get the characteristics and the price of the goods you are interested in. If you have special requirements towards your product you are kindly asked to inform us of these special requirements by phone or by email. Our team based in Italy speaks English, Italian, Chinese, Indian and Russian.


Project design and customer support:

A professional team can develop interior design and decoration of projects.

Free of charge assembly of the product

We offer a free of charge assembly of the product on its arrival at the destination. We offer a two-years’ warranty period for all EUROOO purchased goods.

Logistics and warehouse facilities

Availability of the warehouse facilitates and cooperation with factories permits us organize prompt delivery of the goods to clients. Making use of our Track Order Service you can trace your order starting from its loading and finishing with its arrival at the destination.

Comprehensive aftersales service

The aftersales service represents a full spectrum of services provided to a client after the acquisition of the product. The company is able to resolve all possible issues concerning the product and places strong emphasis on the details and guarantees qualified and professional conducting of the full range of services offered.


How long is the order cycle?

Foreign high-end furniture brands are usually in accordance with the order of production, to ensure product quality.
Since your order is confirmed you will receive the goods in about 16-24 weeks period; usually, the production cycle of each brand is about 8-16 weeks, shipping and customs clearance take for up to 8 weeks.
If the product you ordered is in stock, then this time can be shortened for 4-8 weeks, that is, 12-16 weeks period. 
If you need a product urgently, then you are advised to consider air transportation, which can save more than 4 weeks.

Can a productbe purchased if it is not listed on the website among the other products of the brand?

Sure, it can! It is enough to provide us with a name of the brand that you have seen among the European and Italian brands presented on the Chinese market and we can get the best retail price directly from the manufacturer. 
If you think the price is reasonable then the two sides sign a purchase contract. 
For any product or any brand you need you can consult our Marketing departmentpersonnel. 
It is not possible to list all the products on our website, but you can compare the retail prices of the product you need with those presented on the Chinese market. We continuously strive to put more brands and products on the website in order to facilitate your choice.

Who is responsible for after-sales installation? Howto deal withmaintenance?

There is a professional logistics and installation staff in Italy and in China to provide you with this service without additional cost. If you buy a soft furniture like sofa, mattress, armchair and others and there is no need of installation service, we will provide you with free home delivery service. If just the other way round, there is a need to assemble furniture, such as a wardrobe, bed or cabinet,CASAITALIANA can offer you professional installation on-site service. In case of damage of the product or its eventual repair, CASAITALIANA provides with two years’ warranty service. 


EUROOO regards delivery and logistics as a fundamental part of our service whether you are an Interior Designer wanting to impress a client or, you are the client! You've bought an exceptional item from us perhaps even a personally unique product; you should expect it to be handled with the utmost care. Our trusted team understand and we only use the best: whether it's our internal installations team or one of our industry partners, we're all here to ensure your delivery arrives in the condition you expect.

IMPORTANT

Before ordering, it is entirely your responsibility to ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns in order for it to be delivered to the desired location. Only faulty goods or EUROOO order mistakes can be refunded, please see Returns Policy for full details.

PROCEDURE: General ITALY delivery

When the order balance is due one of our customer representatives will contact you a few days before dispatch from the country of manufacture. At this point (and assuming the balance is paid in full} under normal circumstances our team will book in the delivery to your chosen destination with one of our trusted delivery companies or our in-house team. For the majority of deliveries you will be contacted by our despatch team to notify you of the intended delivery date (note this may be a different branch). On the day of delivery our main delivery partner has the facility to contact you via a text message to let you know of the intended 2 hour window for delivery. Should this not be a satisfactory time, it is possible on most occasions to rearrange for another time and date. Note this is dependent on the third party delivery company's availability and in certain circumstances they reserve the right to charge additional costs for out of hours and non-scheduled delivery time and dates as well as assembly.

Q: ARE YOUR PRODUCTS OFF THE SHELF OR MADE TO ORDER?

We provide customized services. according to you needs, you can choose measure, colors and materials. If you already ordered a product and later discover that it’s out production, there’s no problem, we would be able to offer you a similar product to satisfy your need.

Q: WILL THE ITEM FIT IN TO MY CHOSEN LOCATION?

We can provide deliveries in all the main cities in the world.

Q: WHEN SHOULD I EXPECT DELIVERY?

Generally, production time is approximately 2 months, if you choose delivery by sea, you will receive your products in maximum 6 months and if you choose delivery by air you will get your goods aproximately in 3 months.

Q: HOW DO YOU DELIVER AND DO I NEED TO BE ON HAND TO HELP WITH LIFTING THE GOODS INTO MY HOUSE OR OFFICE?

This is completely not needed, our logistics and delivery employees will directly deliver goods to your home and you will just need to sign a receipt.

Q: CAN YOU SHIP OUTSIDE EUROPE TO ANYWHERE?

Of course, we can ship worldwide.

Q: DO YOU HAVE A WAREHOUSE?

We do have 4 warehouses in Italy, and as regards other countries, according to the place where customers will receive the goods, we would rent a warehouse.

Q: ARE YOU ABLE TO STORE MY GOODS UNTIL I'M COMPLETELY READY FOR THEM?

Of course we can store and take care of your products, we will ask a small amount as storage fee.

Q: HOW LONG DOES IT TAKE TO MAKE AN ORDER? / DELIVERY LEAD TIME'S VARY, WHY?

Generally an order can be completed, delivered in a period from 4 to 6 months, depending on your location.

Q: WILL YOU ASSEMBLE FURNITURE?

Yes we will assemble your furniture because there are some prdoucts that needs to be disassembled during shipping and assembled once arrived to your house.

Q: WHY DO YOU CHARGE FOR SOME DELIVERIES?

According to the category and volume of products that you choose to purchase we will charge you a transportation fee. The reason why we charge you this small amount of money will let us offer you a more complete service. However, once the goods enter your country, we would not charge any other delivery and installation fee.

Q: DO YOU ACCEPT AMERICAN EXPRESS & PAYPAL?

Sorry, currently we do not have this function. It is possible to pay online and by bank transfer. We will activate as soon as possible payments by paypal and American express.


EUROOO Interiors don't do sales (save the occasional stock clearance). We set the prices at the best they can be... all year round.

"A price that is a fair reflection of true quality" is what we strive for. We are guided by our manufacturers (some of whom are selling online with us is a new venture). Our suppliers generally invest tremendous amounts in design, skills, knowledge and craftsmanship as well as facilities, tools and presentation. We are privileged to be one of only a handful of retailers entrusted to portray their brand and products in a suitable way and represent the correct level of service both online and in our store so that anyone can visit us for reassurance and inspiration.
We have to acknowledge that in spite of our considerable investment and pioneering efforts to maintain a highly engaging environment we are sometimes surprised to learn that another is willing to try and undercut us. Whilst our prices are set at competitive rates from the off (which many will find hard to beat) we will say this...

Regardless of whether you're Trade or General Public, if you are offered a genuine like-for-like quote for a new product including all shipping costs and VAT etc which is less than ours, we will always try to beat it. Or at the least match it and offer an incentive.

All you need to do is show us the quote.
Note: this does not apply for ex-display and clearance products.

ITALY CARRIAGE COSTS

Unlike most of our competitors we don*t hide the cost of transportation and inflate the cost of the product to start with - even if its simpler. Our prices are transparent. Most of our customers are in the trade, they expect to see the cost break down so why not do this for everyone. It's fairer?

We like to show you what the delivery will cost us (in some occasions it can be FREE or the cost was so minimal we've waived it), but generally where there is a cost, we show you a close estimation*. So you can trust that the rates quoted are the best competitive rates available.

OUTSIDE ITALY SHIPPING COSTS

We are specialists at providing high-end furniture and lighting to many interior projects and homeowners throughout the world.
We would be delighted to obtain the best price available.
Although we are a Italy-based company we have many public and trade clients from far afield. With the exception of only a couple of brands who have strict geographical retail territories, we are able to quote for manufacture and shipping to almost any destination world wide. We have many satisfied customers as far off as India, Middle East, Australia, China and the US etc.

Due to the volume of data and formula required to calculate accurate shipping values for any destination around the world, which can change daily. And along with suppliers who package to order and often group varying orders together to save on transportation costs, therefore passing on great fluctuations in cost to us. In some cases it is possible to send items direct from the country of manufacture direct rather than via destination dependant. Because of the layering factor of these points it is almost impossible to accurately quote the best price online automatically.

Therefore let us understand your product request and then we will gather a small range of shipping quotes from our experienced team and trusted partners. If you either collate a basket and send us the Shipping Address, or drop us an email or phone call letting us know the full item details as well as shipping address. There's no obligation to proceed. We will be more than happy to help.

•Bespoke savings

Our in-house team deal daily with varying shipping prices and are on hand to save you money. Along with differing methods of transportation even types of packaging with each supplier, we are not able to fully automate an exact cost at the point of check out in many cases (though you should never be over charged). In general, FURTHER SAVINGS can be made if more than one item or a collection, for instance, is ordered from the same manufacturer. If items can be consolidated with more or other orders to be transported, say on a standard palette, it can greatly reduced second shipping charge rates in many instances.
If you have any questions our team are on call during office hours to help out, but please be assured our team go to great lengths to automatically secure the most cost effective rates on your behalf with every order as a matter of course. 2017


Please note there are several important points which we strongly advise you read below before we take payment for any goods. By sending payment (part of full) it will mean you automatically wish to enter you into a legal binding contract with EUROOO under all the terms and conditions including returns, cancellations and refunds policies as stated on this website. The contract will be binding upon receipt of payment by EUROOO unless EUROOO declares at anytime by any communication method that the order has not been accepted. In which case EUROOO will refund any funds owing - please see full Terms and Conditions.

CANCELLATIONS, RETURNS & REFUNDS: UNSUITABLE ITEMS MADE TO ORDER ITEMS

Please be aware that almost all the products for sale are made to order for you and we commission the manufacturers almost immediately using your 70% deposit down payment in order not to delay the lead times. Once the manufacturing process is beyond the 7th working day (your statutory rights) from your Order acceptance you are NOT able to cancel this contract and you will be liable for the full balance of the item plus delivery and any other charges which are normally applied when the item is ready for dispatch to you. If you are unsure as to whether an item is being made specifically for you please ask one of our Sales advisors before ordering.

UNSUITABLE ITEMS

We hope that you are delighted with your purchase from EUROOO. Howeveryou would like to return an item because it is unsuitable please be aware that almost all the products for sale are made to order for you and therefore cannot be returned once the items have been commissioned unless it is faulty or EUROOO has made a mistake with the order. Your statutory rights are not affected, however please be aware that Italy Office of Fair Trading laws and guidelines such as the Consumer Rights Act 2015 and specifically the Distance Selling Act and the Sale of Goods Act 1979, do clarify that standard return terms DO NOT APPLY when you enter into contract for an Hem which is made for you.
We feel sure you can understand that it is precisely because we offer such flexibility ir finish options and rare crafted goods rather than mass manufacture, that it makes a product bespoke for you alone. And for that reason we are subsequently unable to resell such individual items in your pre-configured state,

HOW TO CANCEL?

To cancel an order please contact our customer service team by email service^eurooo.com or call ^39 0291270932 IMMEDIATELY. Please note that as per your statutory rights you are entitled to cancel this contract and receive a full refund no longer that 7 working days after the day on which your initial order is received with EUROOO unless delivered items are proved to be faulty or we believe EUROOO has made a mistake with the order. Please see Product Fault Damages & shortages and Order Anomalies for exceptions.

PRODUCT FAULTS, DAMAGE, SHORTAGES & ORDER ANOMALIES CHECK FOR FAULTS WHEN DELIVERED

Our delivery experts are a trusted set of specialist companies with the aim and experience to ensure your gcxxjs are not only handled with care, but are delivered respecting your property and surroundings to a favored room legation and position {we have to say **wjthjn reason0 - usually ground or first floor) where they will do light assembly {e.g, attach doors} and remove packaging as part of the standard service. Note: please contact us should any more complicated installation or assembly be required, where our team will no doubt be able to assist. On receipt of the gcxxjs, please note that it is your responsibility to check the goods for any faults, damage or shortages and record any problems on the delivery receipt. If the item is badly damaged, refuse it and contact us immediately. Any claim concerning short delivery and/or damaged and/or defective gcxxjs found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible within 48 hours of receipt of goods by emailing service@eurooo.com or call +39 02 91270932 . Any subsequent discoveries Clear photographic evidence will need to be provided, showing the damage/fauH and ideally any evidence of how it was likely to have been caused (tears to packaging etc). Important note: in most cases our delivery teams will be insistent that the items are inspected at the point of delivery before they leave - for their satisfaction of a good job as much as yours. As the customer will be signing to accept the gcxxjs are in perfect order it is much easier for any subsequent claim and speed of resolution, if the delivery company is present and can witness any issues immediately and to aid the speed of resolution by immediately taking back rejected items. We understand that for larger projects it is sometimes preferable to store items until ready. However, if you choose to store the goods unopened you have a maximum of 48 hours in which to report any issues. If you find an issue regardless of packaging state that is outside the 48 hours from delivery window, we cannot be held responsible and it will not be possible to pursue a subsequent claim. Your statutory rights are not affected. NOTE FOR NATURAL FINISHED GOODS CHARACTERISTICS AND COLOUR VARIATIONS.

Whilst every effort will be made at time of purchase to color match items (where more than one item in a range is ordered) we cannot be held responsible or guarantee there will not be minor variations in finish and color. This is especial applicable to products made from animal skins. Leather

Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, tenure and color may be apparent from one hide to another and even within the same hide. EUROOO selects only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture. Wood

With exposure to light and air, cherrywood, maple and oak will mature to a deeper color. This will be most pronounced ir cherrywood, which mellows to a deep copper color. For this reason objects placed on surfaces could leave 'shadows' when removed. Should this happen, exposure to daylight will eventually darken these paler areas. In addition some products which are produced in natural finishes such as WOOD and LEATHER are susceptible to unique characteristics such as knots, grain» minor color differences, repaired scars etc. These are not deemed inherently as FauHs but should be embraced as signs of a true natural product.

REFUND PROCEDURE

In order to arrange a refund, return or exchange, you will require a returns authorization code. You can obtain this by simply emailing: servjce@eurooo.com or call +-39 02 91270932. You will receive a reply with a returns authorization ccxje that you will need to quote on all subsequent correspondence and instructions on howto proceed with the product return. Furniture Items:

EUROOO need to be informed of your cancellation request within 7 days of receipt of the order. It must be in writing by post, fax, or email - a telephone conversation or voicemail will not be sufficient alone.
We will arrange to collect this item from you and will apply an appropriate collection charge.
Non-Furniture Items which are not 'Made to order':
Goods need to be returned to us within 28 days of receipt of the order.
We recommend using a registered service when returning non-furniture items to us and retaining the proof of postage as we may require signed proof of delivery. EUROOO is not responsible for returned goods being lost or damaged in transit.
The gcxxjs must arrive back with us in a fully re-saleable condition with original product packaging and instructions where appropriate.
You will be reimbursed to the payment mode with which you paid for the goods once the goods have been received back into our Distribution Centre.
Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given In the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 70% of the original selling price from the refund amount.
Restrictions - we are unable to offer a refund or exchange on perishable items, toiletries or any prcxjucts which we deem to have been used or not in their original packaging.

WHEN WILL I GET THE REFUND?

For items which are covered by our above returns policy:
Once the item has arrived back to our Warehouse for inspection and we are satisfied the item is in a resaleable condition as expected we will refund the original payment methexj taken within 30 days if our terms are met If defects, damages, breakages or issues are found which we believe were not inherent when the goods arrived with the purchaser, we may deduct a reasonable sum from the refund in order to reflect the resale value and discount required.
EUROOO does not accept any responsibility for lost working time, loss of earnings or other such liabilities in the unlikely event of a delivery being incorrect, delayed or postponed.
To view all our terms and conditions of business, please visit; Terms and Conditions


The EUROOO website (the website) is owned and operated by EUROOO SRL (EUROOO, EUROOO - Lifestyle ConsuHant, we or us) a company incorporated in Italy whose registered address is Via Einaudi, 4 - 20068 Peschiera Borromeo - Milano {Italy) and whose company number is 03555180136.

Please note: As almost all the GOODS ARE MADE BESPOKE TO YOUR SPECIFICATIONS, SOME OF YOUR RIGHTS UNDER STANDARD ITALY LAWS (Consumer Rights Act 2015 and its predecessors. DISTANCE SELLING ACT and SALE OF GOODS ACT etc.) DO NOT APPLY. Please read the following and the Returns Policy carefully before entering into a binding contract.

This is the user agreement that governs your use of this website and the provision of the services we provide you the customer (you, [the] user). We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at anytime without further notice. If we do this, we will post the changes to these website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the website after any such changes constitutes your acceptance of the new website terms. It is your responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Please take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use Qthe] User) of our website {see also Privacy Policy) and the prcxjucts and services we provide you.

SPECIFIC TERMS RELATING TO THE PURCHASE OF A PRODUCT,
PAYMENT OF, PURCHASE PRICE AND OWNERSHIP OF GOODS

Once the User sends payment In part for an Order, EUROOO will commence sales order fulfillment. It does not signify an automatic order acceptance and EUROOO will not be obliged to accept an order by default furthermore EUROOO reserve the right to refuse or cancel an order at any time. OWNERSHIP OF GOODS

Sole ownership of a product remains to full property of EUROOO and ownership will only pass over to the User once full payment has been collected in cleared funds and completion of the Contract (see Your Order Contract WHh US) between you and EUROOO will take place on the dispatch of the prcxjucts ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in the Returns policy. Non-acceptance of an order may be a resuH of one of the following:

-The product you ordered being no longer available to order -Our inability to obtain authorization for your payment -The identification of a pricing or product description error -You not meeting the eligibility to order criteria set out in the Terms & Conditions If there are any problems with your order, you will be contacted by our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so» to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website. Please do note that at the point of checkout confirmation you are directed to a secure transaction section - a relationship between yourself and our bank only - and at no time are EUROOO able access any of your payment details. Please see the section below entitled RData Protection Security & Privacy".

PAYMENT ON POINT OF PURCHASE - 70% DEPOSIT

As our products are generally made to order EUROOO will normally take a deposit payment initially of up to 70% to commence the order. Our supplier/s will then receive instruction to manufacture the goods to your specification #Note: As the GOODS ARE MADE BESPOKE TO YOUR SPECIFICATIONS. SOME OF YOUR RIGHTS UNDER STANDARD ITALY LAWS (Consumer Rights Act 2015 and its predecessors. DISTANCE SELLING ACT and SALE OF GOODS ACT etc.) DO NOT APPLY. This is specifically relevant to cancellations, refunds and returns. It is strongly advised that you fully understand the full cancellation or refunds & returns policies before agreeing to the sites terms and conditions.

YOUR ORDER CONTRACT WITH US

By sending payment (part or full) it will mean that you automatically wish to enter into a contract with EUROOO under all the terms and conditions including returns, cancellations and refunds policies as stated on this website. The contract will commence with EUROOO when your deposit {or greater sum) Is paid, unless EUROOO declares at any time, by any comrminication method within the contract period, that the order has NOT been accepted {See point 1 "Specific terms relating to the Purchase of a product, Payment of, Purchase Price and Ownership of Goods"). In which case EUROOO will refund any amount owing to you {generally a full refund of your deposit amount paid).

If EUROOO accepts payment and does not inform the Customer of non-acceptance, a conditional sale will be underway. EUROOO will be obliged to fulfill the manufacture of the goods as per your order and the Customer is agreeing at initial entry into the contract that they will be obliged to pay any outstanding balance charges when the relevant time occurs as outlined in the order agreement including delivery (sometimes stated as 'carriage', or 'shipping') charges where it is applicable and stated. Please note EUROOO takes care to provide accurate information with regard to manufacturers lead time and delivery and will endeavor to do all it can to meet the estimated times. However, it will not be held in breach of contract or responsible for any liability or losses if the estimated deadline is not met.

The gcxxjs will remain the property of EUROOO until all outstanding payment parts (including where applicable, delivery charges) are settled in full and the item has arrived at the shipping location provided. Note: it is the customers responsibility to check for any damage at the point of delivery. Please see the Returns Policy for more information.

BEFORE YOU COMMIT TO PURCHASE

Upon agreeing to purchase you may have been sent a Quotation from one of our Sales team or chosen to purchase directly from the website which creates an Order automatically. Ordinarily, our Sales Team will contact you by phone or email to make sure the details of your created Order are both to your satisfaction or requires advice or guidance by our team, or you may have discussed a produces) with our Sales team and they created a Quotation for you. Please note that it is your responsibility to check the Order is to the exact specification desired and all details are correct prior to payment. Even if your contact was by phone we require a live email account that you can access as you will be sent an email detailing the Order with which you have 7 working days to notify EUROOO of anything which is not as expected. Specifically, the colors finish and dimensions (as well as the ability to install the item via sufficient gaps in doorways and staircases) should be carefully inspected, EUROOO cannot offer guarantees at any stage during the manufacturing process that configuration change is possible but will endeavor to do our best to accommodate any errors.

FINAL PAYMENT OF THE BALANCE OF YOUR ORDER AND DELIVERY

Upon agreeing to purchase you may have been sent a Quotation from one of our Sales team or chosen to purchase directly from the website which creates an Order automatically. Ordinarily, our Sales Team will contact you by phone or email to make sure the details of your created Order are both to your satisfaction or requires advice or guidance by our team, or you may have discussed a produces) with our Sales team and they created a Quotation for you. Please note that it is your responsibility to check the Order is to the exact specification desired and all details are correct prior to payment. Even if your contact was by phone we require a live email account that you can access as you will be sent an email detailing the Order with which you have 7 working days to notify EUROOO of anything which is not as expected. Specifically, the colors finish and dimensions (as well as the ability to install the item via sufficient gaps in doorways and staircases) should be carefully inspected, EUROOO cannot offer guarantees at any stage during the manufacturing process that configuration change is possible but will endeavor to do our best to accommodate any errors.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this Website at anytime and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at anytime at our sole discretion including but not limited to incorrect information including pricing. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website: refusing to prcx:ess a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase prcxjucts on this Website and lawfully enter into and form contracts on this Website under law you rmist:

'Register by providing at least: your real name, phone number, e-mail address, payment details and other mandatory requested information * Be over 18 years of age

'Stipulate a delivery address (ideally but not necessarily). Please note that PO box numbers and accommodation addresses are not acceptable. And EUROOO reserves the right to insist on a suitable delivery site to accommcxjate the delivery vehicle. Please see Delivery FAQs, with particular note to the clause "»IMPORTANT: Do you have full access to install/deliver?"

'Possess a valid credit or debit card issued by a bank acceptable to us...

'Or the use of Purchase Order numbers and bank transfers if accepted as a suitable business by EUROOOs

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